Blog
Ideas for running a better shop
Practical writing on shop operations, customer experience and getting paid.
From whiteboard to Job Board: running the day from one screen
A whiteboard works until the shop gets busy. Here is how to move your daily workflow to a digital board without losing what made the whiteboard useful.
ReadFive habits of inspections that build customer trust
Digital inspections work best when they are consistent, visual and honest. Five habits that make customers more comfortable approving the work you recommend.
ReadText-to-pay: faster pickups and fewer end-of-day surprises
Letting customers pay from a text message shortens pickup time and reduces the stack of unpaid tickets at close. How to roll it out smoothly.
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