The system of record for your entire shop
Customers, vehicles, repair orders, invoices and every conversation live in one place — so advisors stop hunting and start selling.
Repair orders that keep up with the shop floor
Open an RO in seconds from an appointment, a returning customer or a walk-in. Add jobs, labor, parts, sublets, fees and discounts, and watch totals, taxes and shop supplies calculate as you go.
- Jobs with labor, parts, sublet, fees and discounts
- Canned jobs for your most common work
- Labor rates and parts matrices applied automatically
- Complete RO history and timeline
Know every customer and every vehicle
VIN decoding, service history, declined work, notes, tags and conversation history are one click from the RO — at every location you operate.
- VIN decoding to year, make, model and engine
- Declined and deferred work kept for next visit
- Customer tags, notes and communication preferences
- Customer portal for approvals, invoices and payments
Everything the service counter needs
VIN decoding
Decode VINs using the NHTSA vPIC database.
Canned jobs
Reusable job packages with labor and parts.
Pricing matrices
Labor rates and parts markup by tier.
Invoicing
Invoices built from approved work, emailed as PDF.
Customer portal
Self-service approvals, history and payments.
Audit trail
Who changed what, and when.
A documented walkaround at every drop-off
Mark existing damage on a vehicle diagram, record fuel, mileage and key tag, add photos and capture the customer's signature. The check-in prints on the work order.
- Numbered damage marks: dents, chips, scratches, cracks
- Walkaround photos from a phone, tablet or desktop
- Customer drop-off signature
- Printed on the work order
From drop-off to comeback, on the record
Loaner vehicles
Check a courtesy vehicle out against the repair order and back in with mileage and fuel.
Warranty & comebacks
Flag comebacks with their redo cost and print parts warranty terms on invoices.
Recall lookups
Open NHTSA safety recalls checked on every vehicle.
Status updates
Automatic customer texts or emails for any Job Board status you choose.
Learn more about Status updatesCustomer tag discounts
Veterans, Seniors, Fleet: percent, flat or separate labor, parts and tire discounts, applied automatically.