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Example: Maple Street Auto (fictional) · Two locations

How a two-location independent could standardize its workflow

An illustrative walkthrough of how an independent shop with two locations might use shared customers, a common workflow and location reporting in AutoSync.

Illustrative example. This walkthrough describes a fictional shop to show how AutoSync features fit together. It is not a customer testimonial and contains no customer results.

The situation

Consider a fictional shop, Maple Street Auto, with two locations about fifteen miles apart. Each store developed its own habits: different status names on the whiteboard, different estimate formats and a separate customer list at each counter.

How AutoSync fits

  • One workflow: the owner sets Job Board statuses once for the organization, so both stores use the same language.
  • Shared customers: a customer who visits either location has one history, including declined work.
  • Location access: technicians see their own store; the general manager can switch between both.
  • Comparison: reports show both stores side by side using the same definitions.

What to watch

The first weeks are about agreement, not software: settle on status names, canned jobs and pricing tiers together before inviting the whole team.